Courier FAQ

Yes. Depending on the item type, declared value, and quantity, customs duties, taxes, or clearance fees may be applied by the Canadian authorities.

You have two options for clearance in Canada:

• Self-Clearance: You visit a CBSA office personally for an interview to clear your goods.
• Brokerage Service: A customs broker handles the process for you (brokerage fees and taxes may apply).

Certain items are restricted, including meat products/certain foods, hazardous materials (explosives, flammables), cash, jewelry, and counterfeit goods. Regulations vary by item, so please check with us before shipping.

Some foods and supplements are allowed, but they are subject to strict Canadian customs regulations and inspections. Meat-based products and certain agricultural items are strictly restricted.

Once you book your shipment, we provide free doorstep pickup anywhere in Korea. Your items are then sent to our Korea branch, transported to Canada, cleared through customs, and delivered directly to your Canadian address.

Air Express typically takes 3–5 business days. Ocean Freight generally takes 6–8 weeks, with estimated delivery times of 4–6 weeks to Vancouver, 6–8 weeks to Calgary, and 8–10 weeks to Toronto or Montreal.

Costs depend on weight, volume, item type, origin, and shipping method. For Air Express, the rate is based on the greater of actual weight or volumetric weight. Please contact us for a detailed quote.

Yes. We offer free pickup service in most areas across South Korea, so you do not need to carry heavy packages to a courier location.

Free Pickup Requirements

• Maximum weight of 20 kg per box

• Total dimensions (length + width + height) must not exceed 150 cm

*Additional charges may apply for Jeju Island and certain remote or island regions.

Yes. We provide seamless door-to-door service from Korea to Canada. In the Vancouver and Toronto areas, COSHIP staff handle deliveries personally; for other regions, delivery is completed via UPS.

Yes. If you are unable to receive delivery at home, you can pick up your items at the following locations:

• Vancouver (Coquitlam HQ)
• Lougheed (Courier Hub)
• Toronto (Mississauga Branch)

Yes. For Air Express, a UPS tracking number will be emailed to you for real-time tracking. For Ocean Freight, we provide email updates at key stages: vessel departure, arrival in Canada, and customs clearance completion.

Ocean Freight is ideal if you are shipping multiple boxes (such as moving goods or immigration bags) or if you want to save on shipping costs compared to air transport.

Since international shipping involves long-distance transit, sturdy packing is essential. We recommend using heavy-duty boxes, plenty of cushioning materials (bubble wrap), and packing items individually for maximum protection.

There is no absolute limit, but we recommend choosing the service that fits your volume. Air Express is best for 1–2 small boxes. Ocean Freight is commonly used for up to 7 immigration bags. For volumes larger than that, our professional international moving service may be more appropriate.

We recommend using standard cardboard boxes for air shipping. Please note that plastic moving boxes require special handling due to air freight size and loading regulations, which incurs an additional fee of 20,000 KRW per box.

This service is for those moving personal effects back to Korea. To qualify for duty-free status, you must have resided abroad for at least 6 months (if moving with family) or 1 year (if moving solo). Please contact us if you do not meet these specific timeframes.

For Air Express, the recipient's Personal Customs Clearance Code (PCCC) or Resident Registration Number is required. For Ocean Freight, you may need to submit a copy of your passport and an Entry/Exit Certificate to prove your "Returning Resident" status.

Taxes depend on the item type, quantity, and value. For Air Express, shipments with a total value exceeding USD $150 may incur taxes. For Ocean Freight, taxes are usually waived if you meet the Returning Resident duty-free criteria, subject to customs inspection.

Yes. Certain items are restricted or prohibited. For example, supplements containing Melatonin, Echinacea, or certain bovine/acetaminophen ingredients are restricted. Health supplements are strictly limited to 6 bottles per recipient. Please consult us before shipping if you are unsure.

You can reach our logistics experts via phone, email, our website, or KakaoTalk. We operate dedicated KakaoTalk channels for our Korea, Vancouver, and Toronto offices to provide real-time assistance.

You can ship by visiting one of our drop-off locations, requesting our free pickup service, or dropping off at any UPS Store. Once received, your items are transported through COSHIP’s logistics network to Korea, cleared through customs, and delivered directly to the recipient's address.

Moving goods are typically shipped via Ocean Freight, which is ideal for multiple boxes or large immigration bags. If you meet the "Returning Resident" criteria set by Korea Customs, you may qualify for duty-free clearance.

Transit times depend on your location and the shipping method. From Vancouver or Toronto:

• Air Express: 5–7 days on average.
• Ocean Freight: 5–8 weeks on average. Note: Times may vary due to customs delays or weather conditions.

Costs are based on weight, volume, item type, pickup region, and shipping method. For Air Express, we charge based on the greater of actual weight or volumetric weight (Length x Width x Height/5000)

Ocean Freight is calculated based on weight and volume standards specific to your origin and destination.

Air Express is best for small shipments like urgent documents, clothing, or gifts. Ocean Freight is the economical choice for sending multiple boxes or moving goods when relocating back to Korea.

Yes. If you are outside Vancouver or Toronto, we can provide a UPS waybill. You can drop your parcel at any local UPS Store, and it will be forwarded to a COSHIP logistics center for international shipping to Korea.

We offer local drop-off networks in Vancouver and Toronto, with free pickup in Metro Vancouver (10kg+) and paid pickup in Toronto. We provide up to 1 month of free storage to fit your schedule. Most importantly, our own Korea-based team handles customs directly (no third-party agents), and we offer transparent pricing in both CAD and KRW with no hidden fees.

Yes. Our services are open to everyone, including international students, Working Holiday participants, and individual customers. It is ideal for moving belongings between cities or shipping household goods.

Shipping costs vary based on the weight, volume, origin, destination, and chosen transport method. COSHIP compares UPS and Canada Post rates to ensure you receive the most favorable shipping option.

Customers frequently ship household goods, clothing, documents, gifts, personal effects, and seasonal items required for student or immigrant life in Canada.

Yes, absolutely. You can ship immigration bags, suitcases, and personal belongings to universities or dormitories across different provinces. Using COSHIP is often more convenient than carrying heavy luggage on a flight. It is also an excellent way to ship seasonal clothing or household items whenever they are needed.

You can receive expert advice on shipping methods, costs, and schedules through our phone lines, email, KakaoTalk channels, or the inquiry form on our website.

Transit times depend on the origin, destination, and shipping method. Generally, Air Service takes approximately 1–3 business days, while Truck Transport takes about 5–7 business days. Accurate schedules are provided at the time of booking based on your specific cargo and region.

For items requiring rapid delivery, such as documents or small parcels, we recommend our Air Service. This provides an average transit time of 1–3 business days between major Canadian cities.

Yes. For heavy cargo, multiple boxes of personal effects, or immigration bags, our Truck Transport service is the ideal solution. We will guide you toward the most suitable shipping method based on the size and quantity of your items.

Yes. Leveraging the networks of UPS and Canada Post, COSHIP provides seamless Door-to-Door service, covering everything from initial pickup to final delivery at the destination.

Yes. Through our network in major cities and our partnerships with UPS and Canada Post, COSHIP provides comprehensive shipping coverage across all regions of Canada.

COSHIP maintains a stable delivery network through partnerships with Canada’s leading carriers, UPS and Canada Post. Our primary advantage is providing professional logistics support in Korean, ensuring a convenient and stress-free experience from booking to delivery.